FAQ

We accept returns or exchanges with receipt for up to 14 days from the date of purchase, back to the original form of payment.  Returns without receipts will be eligible for store credit only, still within the 14 days.  Personal Care Products, Vintage Items and anything discounted is final sale. 

 

I saw something on Instagram that wasn’t on your website.  Can I still buy it?

Yes, of course!  You can call us at 704-877-7979 or 704-877-7716 and will take your order over the phone and process the shipping in store.

How long until my order ships?

We will make every effort to ensure your items ship within 1-3 business days of your order.  However, we are human and sometimes we may run into an issue.  We will notify you if there is any delay.

How do you determine shipping costs?

Shipping is based on the weight of the order as well as the “ship to” location. 

Oops, I put in the wrong shipping address!

No problem, as long as your order has not left the store, we can change the shipping address.  This change could accrue some different charges if the distance is greater than originally quoted.  Once you are notified that your order has shipped, we are not able to change the delivery location.

I live close to one of your locations, can I do local pick-up?

Absolutely!  We would love to see you in person at any of our locations!  Please contact us with a time and place for pick up.  If you are sending someone else to pick up your items, please provide their name for verification upon arrival.